Topsail Beach Home Cleaning FAQ

Topsail Beach Home Cleaning
     
 
Frequently Asked Questions

How do I contact Lawhon Enterprises ?

To begin the order process, simply fill out our online shopping list at least one (1) week ahead of your arrival date. Please be as specific as possible. Please remember to include size, brand, etc. of each item. If your preferences are unavailable, a comparable product will be substituted. We will contact you by telephone to confirm your order and payment information. A 48 hour cancellation notice is required with a minimum $50.00 cancellation fee. Specialty orders are non-refundable.

What are your service areas?

Lawhon Enterprises proudly serves North Topsail Beach, Surf City, Topsail Beach and the surrounding areas.

What are the fees?

Lawhon Enterprises is an affordable way to keep your vacation kitchen shelves stocked with all your favorite items — without ever having to leave your vacation retreat.

We charge $50.00 for shopping AND delivery plus 15% on the total grocery and beverage items purchased.  Price includes delivery and set up.

We accept VISA & MasterCard.

What should I expect when I arrive at my vacation retreat?

Your vacation begins the moment you walk through the door! Lawhon Enterprises will have your requested items neatly arranged and stocked in your refrigerator and pantry upon arrival. Your Lawhon Enterprises order will be delivered by 5:00 pm on your arrival date, barring complications with prior tenant departure or cleaning schedule conflicts. Delays may also occur in the event of inclement weather. If you are arriving on a holiday, your order may be delivered after 5pm. Please provide a cell phone number where you can be contacted in the event of a delivery delay.

How much time do I have to place my order before my requested delivery date?

Simply fill in our easy-to-use online shopping list at least one (1) week ahead of your arrival date. We will contact you by telephone to confirm your order and payment information. Lawhon Enterprises understands last minute travel delays and complications that may occur. We will always attempt to entertain any last minute request. During peak season, one day and same day service rates may apply.

What type of payment do you accept?

We accept most payment methods through PayPal. You will be personally contacted by Lawhon Enterprises to verify credit card information submitted online. This gives us the opportunity to introduce ourselves, confirm your request and finalize your order.

How do you get the groceries to my vacation retreat before I arrive?

Don’t worry!! Leave that up to us! Using the information you provide in your request Lawhon Enterprises will be able to contact your property management firm or property owner prior to your arrival and make arrangements for your delivery.

Can I order additional items?

Absolutely. Often, additional items are thought of after placing your initial request. You may contact Lawhon Enterprises by phone or e-mail 24 hours prior to your scheduled delivery to request additional items. Once you have arrived, if you run out of something, forgot some items in your original order or just want to place another order during your stay, simply login to the online order form and place another order or call us at 910-327-2308.

Can I get organic products?

Yes. Organic products including fruits and vegetables, dairy items, frozen meals, baby food and other packaged goods are available. All organic selections should be clearly noted in your online request. As always, feel free to contact us with any questions or special requests.

What is your cancellation policy?

A 48–hour cancellation is required with a minimum $50.00 cancellation fee. Specialty orders are non-refundable. If you do not cancel, your credit card will be charged for the full amount of groceries/personal items requested.

There is a problem with my groceries. What should I do?

Lawhon Enterprises treats all customer complaints seriously. It is our desire that you be 100% satisfied with the quality and freshness of the goods as well as with our service. If you feel that something does not live up to your standards, please contact us immediately so that we can make things right. There will be no refunds, exchanges or credits for items that are reported unsatisfactory after your departure.

We welcome all feedback and suggestions.

Please contact us at lawhonenterprises@yahoo.com.


 
     
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Topsail Beach Home Cleaning FAQ